Welcome to Safoom. By using our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before purchasing any product from our store.

1. General Information

Safoom provides natural oils including Hair Oil, Almond Oil, Mustard Oil, and related products for personal care and wellness use. All information provided on our website is for general guidance and customer awareness.

By accessing our website, browsing products, or placing an order, you agree to follow these Terms & Conditions.

2. Product Information

We try our best to provide accurate product descriptions, prices, images, ingredients, and usage details. However, product color, packaging, or appearance may slightly vary due to lighting, photography, screen settings, or packaging updates.

Natural oils may also have slight differences in color, smell, or texture from batch to batch. This can happen due to the natural nature of the ingredients.

3. Product Usage

Our oils are intended for external use unless clearly mentioned otherwise on the product label.

Customers are advised to:

• Read product details before use.
• Do a patch test before applying oil to skin or scalp.
• Avoid contact with eyes.
• Keep products away from children.
• Stop use if irritation, redness, itching, or discomfort occurs.

If you have sensitive skin, allergies, medical conditions, or are using any treatment, please consult a doctor or specialist before using any product.

4. Health Disclaimer

Safoom products are not intended to diagnose, treat, cure, or prevent any disease. Results may vary from person to person depending on hair type, skin type, lifestyle, diet, health condition, and regular usage.

Any product information, benefits, or usage guidance shared on our website should not be considered medical advice.

5. Orders

Customers must provide correct and complete information while placing an order, including name, phone number, delivery address, and product details.

Safoom reserves the right to cancel or refuse any order if:

• Customer information is incomplete or incorrect.
• The product is out of stock.
• Payment is not confirmed.
• The order appears suspicious or fake.
• Delivery is not available in the selected area.

6. Pricing

All product prices are listed on our website. Prices may change at any time without prior notice. However, once an order is confirmed, the customer will be charged according to the price shown at the time of order confirmation.

Delivery charges, if applicable, will be shown or communicated before order confirmation.

7. Payment

We may offer different payment options such as Cash on Delivery, bank transfer, or other available payment methods. Customers are responsible for providing accurate payment details.

For Cash on Delivery orders, customers must pay the full amount at the time of delivery.

8. Shipping & Delivery

We try our best to dispatch orders as soon as possible. Delivery time may vary depending on customer location, courier service, public holidays, weather conditions, or other unexpected delays.

Usually, orders are delivered within 2 to 5 working days after dispatch, depending on the delivery area.

Safoom will not be responsible for delays caused by courier companies or incorrect delivery information provided by the customer.

9. Return, Refund & Exchange

Returns, refunds, and exchanges are handled according to our Refund & Return Policy.

Due to hygiene and safety reasons, opened, used, or damaged-by-customer products cannot be returned or exchanged.

If you receive a damaged, leaked, or wrong product, please contact us within 24 to 48 hours after receiving your order.

10. Order Cancellation

Customers can request order cancellation before the order is dispatched. Once the order has been shipped, cancellation may not be possible.

If the parcel has already been dispatched, the customer may need to follow our return or exchange process where applicable.

11. Customer Responsibilities

By placing an order, customers agree to:

• Provide correct personal and delivery information.
• Receive the parcel on time.
• Keep their phone available for courier confirmation.
• Check product details before ordering.
• Use the product according to given instructions.
• Contact support with proper order details in case of any issue.

12. Website Content

All text, images, product descriptions, graphics, branding, and other content on the Safoom website are owned by Safoom or used with permission. Copying, reusing, or reproducing our content without permission is not allowed.

13. Limitation of Liability

Safoom will not be responsible for any direct or indirect loss, allergic reaction, misuse of product, incorrect application, or damage caused by not following product instructions.

Customers are responsible for checking ingredients, usage instructions, and suitability before using any product.

14. Privacy

Customer information such as name, phone number, address, and order details is used only for order processing, delivery, customer support, and service improvement.

We do not sell or share customer personal information with unrelated third parties, except where required for order delivery, payment processing, or legal compliance.

15. Changes to Terms & Conditions

Safoom reserves the right to update or change these Terms & Conditions at any time. Updated terms will be posted on this page. Continued use of our website after changes means you accept the updated Terms & Conditions.

16. Contact Information

For any questions, complaints, refund requests, return requests, or order-related issues, customers can contact us through Email or WhatsApp.

Email: complaints@safoom.com
WhatsApp Support: +92 371 4529767

Please share your order number, registered phone number, and issue details so our support team can assist you quickly.